FAQs

Yes! Customers and affiliates often send us before & after photos that show the amazing results they've achieved with our products. Click here to see customer before & afters, and feel free to email us your amazing results!

Remember: results may vary - so we offer a 30 Day trial period to return your purchase if you're not thrilled with the results you're seeing.

At Solawave, we deeply care about ensuring every customer is satisfied with their results. That’s why we offer a 30-day, money-back, no-questions-asked guarantee alongside free shipping on all returns. Please click here to learn more about our return policy. If you have any questions about your purchase, please reach out to our Customer Service team or email us, and we will be happy to assist.

Yes! Our devices can be easily incorporated into your skincare routine. For an exact breakdown of topical recommendations for each device, read on:

4-in-1 Radiant Renewal Skincare Wand

Before using the Wand, we recommend applying an oil-free serum to clean, makeup-free skin to help the Wand glide easily. For best results, we recommend applying our Renew Complex Activating Serum immediately before using the Wand. Its ingredients help deeply hydrate the skin, while conducting galvanic current and reducing the appearance of blemishes. Alternatively, you may use a hydrating topical (serum or moisturizer) with conductive ingredients such as hyaluronic acid and/or aloe vera. 

Bye Acne 3-Minute Pimple Spot Treatment

Bye Acne should only be used on clean skin. If you use a prescription or over-the-counter acne treatment, please consult a physician before combining. We recommend following up your Bye Acne session with our Hydrating Sheet Mask. Its patent-pending formula of avocado peptides, niacinamide, Hyaluronic Acid and Provitamin B5 helps combat blemishes while deeply hydrating the skin.

Wrinkle & Acne Clearing Light Therapy Mask

Since the Mask delivers continuous, targeted light therapy for a longer period of time than the Wands, we recommend against using topicals beforehand. After treatment, we recommend using our Hydrating Sheet Mask to boost hydration and plump your skin for an all-day-long glow.

You can easily incorporate all other Solawave products such as topicals into your existing skincare routine. We recommend using our Wands immediately after applying your serums (and before your moisturizer). We recommend using Bye Acne and the Wrinkle & Acne Clearing Light Therapy Mask immediately after cleansing the skin, and before applying any topicals. If you use retinol, we recommend using Solawave devices at another time of the day.

Yes! For three devices, 4-in-1 Skincare Wand with Red Light Therapy, and Bye Acne 3-Minute Pimple Spot Treatment, these spa-grade skincare products can be carried onto airplanes in your personal bag. Do NOT store them in your checked luggage, as their lithium ion batteries are prohibited in checked baggage.

As for the Wrinkle & Acne Clearing Light Therapy Mask, confirm with the airline that the device can be carried and/or used on the airplane prior to flying.

When it comes to our topicals, you may fly with them in your carry-on, as all of our products include 100mL or less of liquid. Some countries limit the number of bottles in your carry-on, so please confirm with your travel agent or airline you are able to travel with your entire skincare set.

When using our Skincare Wands, we recommend applying a conductive serum or gel such as our Renew Complex Activating Serum. You can absolutely use the Renew Complex Activating Serum on its own. Infused with ultra-hydrating, plumping, and soothing ingredients like Blue Tansy, Aloe Vera, and Hyaluronic Acid, our fragrance-free & all natural Activating Serum is a great way to nourish your skin.

Our products utilize non-invasive, skin-boosting technologies. To better understand the benefits our devices offer, please see below:

Red Light Therapy - By delivering low-level wavelengths of red light, this safe, gentle, and non-invasive therapy can reduce the appearance of fine lines, wrinkles, dark spots, and blemishes. It can also provide a visible afterglow. Bye Acne and our Wrinkle & Acne Clearing Light Therapy Mask use a higher strength of Red Light Therapy that can also reduce the visibility of acne-caused inflammation. You can find Red Light Therapy in: 4-in-1 Radiant Renewal Skincare Wand (Centroid: 630 nanometers), 4-in-1 Skincare Wand (Centroid: 660 nm), Bye Acne 3-Minute Pimple Spot Treatment (Centroid: 630 nm), and the Wrinkle & Acne Clearing Light Therapy Mask (Centroid: 640 nm).

Blue Light Therapy - By delivering low-level blue light wavelengths, this safe, gentle, and non-invasive therapy is clinically-proven to combat acne-causing bacteria. It also deters new breakouts by reducing sebum production. It’s a natural and pain-free skin treatment that works for all genders and ages. You can find Blue Light Therapy in: Bye Acne 3-Minute Pimple Spot Treatment (415 nm) and Wrinkle & Acne Clearing Light Therapy Mask (465 nm). 

Galvanic Current - Galvanic current is a safe, non-invasive form of energy that can help boost the absorption of serums & creams, so your skincare products can work more effectively. You can find Galvanic Current in 4-in-1 Radiant Renewal Skincare Wand.

Facial Massage - Facial massage therapy not only feels great but can also promote circulation and provide a smooth, glowing appearance of the skin. The result is a temporary decrease in puffiness and slimmer appearance of the face. You can find Facial Massage in: 4-in-1 Radiant Renewal Skincare Wand and 4-in-1 Skincare Wand with Red Light Therapy.

Therapeutic Warmth - Gentle warming therapy is a non-invasive beauty treatment featuring the application of soothing warmth to rejuvenate and support healthy skin. Warming the skin can help promote better absorption of topical skincare products, driving better results while minimizing product use. Solawave Wands distribute therapeutic warmth on the skin at approximately 100°F (~38°C). It’s 100% safe, pain-free, and super relaxing. You can find Therapeutic Warmth in: 4-in-1 Radiant Renewal Skincare Wand and 4-in-1 Skincare Wand with Red Light Therapy.

All of our technologies are safe, providing little to no side effects in healthy individuals. 

Finally, if you’ve had recent health concerns, out of an abundance of caution, consult with a physician prior to using any device.

When incorporated into a regular skincare routine, the Wand can offer a multitude of cosmetic benefits. The Radiant Renewal Skincare Wand is a powerful yet non-invasive, skincare tool designed to help smooth fine lines, fade blemishes, decrease puffiness, and provide you with a radiant glow. 

Upon integrating Solawave into your skincare routine (as directed), most users notice smoother-looking skin, a diminished look of dark under eye circles, reduced appearance of blemishes, and an overall improvement in the appearance of the skin's texture. After a few weeks of regular use, you can expect to look visibly more refreshed and rejuvenated, your skin may appear to have a radiant glow. With continued use, you can achieve and maintain radiant, glowing skin.

Remember: everyone's skin is unique, so individual results may vary. We offer a 30 Day trial period with every purchase. If you don't love your Solawave products or visible results, you can easily return your items for free--we'll cover the shipping costs both ways!

This FDA-cleared spot treatment device harnesses the power of both Red Light Therapy and Blue Light Therapy to visibly treat acne and breakouts, while speeding up the healing of inflamed skin.

The Bye Acne 3-Minute Pimple Spot Treatment is a Class II medical device with a specialized pre-programmed three-minute treatment session featuring a combination of Red and Blue Light Therapy. Together, they’re scientifically-proven to fight acne, reduce sebum production and inflammation, brighten post-acne hyperpigmentation, and prevent future breakouts. 

Most users see improvements in pimples and whiteheads after 2-3 uses, and 90% improvement of acne in nine light therapy sessions. As for long term use, you can expect a significant reduction in the number of acne lesions and inflammatory lesions. Everyone’s skin is unique, so results may vary. We also recommend supplementing your routine with a cleanser and moisturizer that are compatible with your skin type. Some users may experience “purging,” or a temporary increase in pimples upon introducing Bye Acne into their routines. If this occurs, your skin should normalize after a few additional sessions with Bye Acne.

Absolutely! For all our customers in the United States, enjoy free shipping on orders over ₦40,672.99. For orders below this amount, a flat shipping rate of just ₦8,126.99 applies.

We ship Monday through Friday, excluding holidays. Most orders are shipped within 1-2 days, but we aim to ship orders within 1 business day.

Absolutely! On international orders, tax and custom duties will be charged during checkout so that you will not be charged any additional fees upon delivery. During checkout you'll see the full breakdown of the rate under "Shipping Method." It will list the tax and customs fee separately.

If shipping to the UK: to get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under €135.

Unfortunately, we do not ship to the following countries: Afghanistan, Belarus, Bhutan, Brazil, British Indian Ocean Territory, Brunei, Chad, Christmas Island, Cocos (Keeling) Islands, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Falkland Islands, French Southern Territories, Laos, Libya, Mayotte, Mongolia, Nauru, Niue, Norfolk Island, Pakistan, Palestinian Territories, Papua New Guinea, Pitcairn Islands, Russia, Samoa, Solomon Islands, Somalia, South Africa (1 of 9 provinces), South Georgia & South Sandwich Islands, South Sudan, St. Helena, St. Pierre & Miquelon, Taiwan, Timor-Leste, Tokelau, Turkey, Turkmenistan, Tuvalu, U.S. Outlying Islands, Ukraine, Vatican City, Venezuela, Western Sahara, Yemen.

Bear in mind, due to limited processing lanes and reduced air freight availability for shipments leaving the US border, sometimes international packages experience delays. If your tracking number hasn’t updated in more than 2 weeks, please reach out to us so we can investigate the issue for you.

Absolutely! For all devices, we offer a 1-year limited warranty from the date of your original purchase. If your device does not work properly due to a manufacturer's defect, we will replace the wand free of charge within that 1-year timeframe.  The devices covered by this Warranty are (1) Solawave’s 4-in-1 Radiant Renewal Skincare Wand, (2) Solawave’s 4-in-1 Skincare Wand (2020 Model), (3) Bye Acne: 3-Minute Pimple Spot Treatment, and (4) Solawave’s Wrinkle & Acne Clearing Light Therapy Mask.

Warranty replacements are processed after returned items are received, when applicable.  For more information about how to initiate a return, please see our Return Policy.

This warranty does not cover devices damaged by:

• Accident, misuse, abuse, or alteration.
• Theft or loss.
• Use with unauthorized accessories or use other than as instructed.
• Connecting to incorrect current and voltage.
• Service or repair by unauthorized persons.

This warranty extends only to the original retail purchase, original retail purchase date, with original proof of purchase (such as retail store receipt or Solawave order number) and only when purchased from an authorized retailer or reseller. Warranty replacements are processed after returned defective items are received, when applicable.

This warranty only extends if the device is used in conjunction with authorized device accessories (such as charging cable). The Solawave warranty does not extend to Solawave Skincare products, which are solely subject to the Solawave Return Policy.

Solawave will not be responsible for any incidental, special or consequential damages resulting from the use of this device. All implied warranties, including but not limited to implied warranties of fitness and merchantability are limited in duration to one year from date of original purchase.

Extended Holiday Return Window: all orders purchased in November and December this year enjoy a return window through January 31st, 2024!

All returns must be initiated within 30 days of receiving your order. To initiate a return, please click here or reach out to our customer support team at [email protected]. Returns must be shipped back and in transit to our warehouse within 14 days of the return request confirmation in order to process a refund. Note: If you have already requested your return within the 30-day timeframe, and are just waiting for a response, you are covered.

For eligible returns, a pre-paid return shipping label will be provided for U.S. orders only, and for return shipping from a U.S. location only. If you have sent your return using a different carrier/different shipping label than the label provided, please provide the tracking information. Shipping costs associated with using a different carrier or a different return label are non-refundable.

In order to receive a full refund, returns must include the product, all original packaging, instructions, and accessories. All items must be returned and in good, working condition with normal wear and tear.

Returns will be fully inspected upon receipt to ensure good working condition of all components. If any of the components are missing, dirty or damaged, the cost of the affected component will be deducted from your refund.

Please allow up to 10 business days for processing after your return is received. We can only process returns for products sold on Solawave.co. Refunds post to your original payment method and may take up to 7-10 business days to appear. All shipping fees are not refundable (most orders qualify for free shipping).

Topicals are eligible for physical return if they are unopened and in their original packaging. 

Items marked as final sale are not eligible for returns or refunds.  

Customers who purchase a Solawave device from an authorized retailer or reseller, rather than directly from Solawave, should contact that authorized retailer or reseller, not Solawave, with questions about returns. 

For international orders: Those with unpaid customs fees are not eligible for return. Additionally, we cannot provide free return labels for international clients. International return shipping fees are not covered by Solawave.

Solawave returns address:
Solawave Returns
425 W Valley Blvd
STE 4 #616
San Gabriel CA, 91776

We intentionally develop the Radiant Renewal Skincare Wand to be travel-friendly and easy-to-use. Effortlessly glide the Wand over each region of your face for three minutes to receive a therapeutic dose of its four technologies. You can use it whenever, wherever. It’s a fun, relaxing way to get glowing skin. For a better experience, apply our Renew Complex Activating Serum immediately before using the Wand.

We intentionally created the Wand to be travel-friendly and easy-to-use. Effortlessly glide the Wand over your face for as little as five minutes a day, three to five days per week to enjoy the cosmetic benefits of its four technologies. You can use it whenever, wherever. It’s a fun, relaxing way to get amazing-looking skin. For a better experience, apply our Renew Complex Activating Serum immediately before using the Wand. As your skin acclimates to the Wand, you may gradually increase the length and frequency of treatments for.

Visibly treat acne and speed-up the healing of inflamed skin in just three minutes per session. This portable acne-fighting device offers a pre-programmed dose of simultaneous Red and Blue Light Therapy. Just press and hold the power button on a problem area and let pain-free Bye Acne go to work. Most users report visible improvements in their acne after 2-3 uses. We recommend following up your Bye Acne session with our Hydrating Sheet Mask. Its patent-pending formula of avocado peptides, niacinamide, Hyaluronic Acid and Provitamin B5 helps combat blemishes while deeply hydrating the skin.

Treat yourself for ten calming minutes every day. Our lightweight, hands-free Mask offers a comfortable yet snug fit on your face. Ensure the protective eyewear is in place, then sit back, relax and bask in comfort as you receive a soothing dose of either Red or Blue Light Therapy. After your treatment session, the device will switch off automatically. Then, we recommend using our Hydrating Sheet Mask to boost hydration and plump your skin for an all-day-long glow.

Solawave’s Radiant Renewal Skincare Wand should not be used in the following areas:

• Breast area
• Larynx/Throat
• Chest
• Groin area
• Eyelids
• Under brow bone

Solawave’s Radiant Renewal Skincare Wand should not be used by:

• People under the age of 18
• Pregnant Women
• People subject to seizures
• People with cancer/tumors
• People with a cardiac pacemaker
• People with implanted defibrillators/stimulators
• People with electronic implanted devices

If you have any medical concerns, medical illness, medical conditions such as epilepsy or seizures, or recent facial surgery please consult your doctor before using the Solawave Radiant Renewal Wand.

Electronic monitoring equipment (such as ECG monitor and ECG alarms) may not operate properly when the Solawave Wand is in use. The Solawave Wand should only be used over healthy, intact skin.

Stimulation should not be applied over, or in proximity to cancerous lesions, or applied over swollen, infected, or inflamed areas or skin eruptions (e.g., phlebitis, thrombophlebitis, broken capillaries, varicose veins, etc.)

Potential adverse reactions may include skin irritation or redness. For adult use only. Keep out of reach of children.

Do not apply stimulation across your chest as the introduction of electrical current into the chest may cause rhythm disturbances to your heart, which could be lethal.

Precautions

Solawave’s Radiant Renewal Wand is designed for cosmetic use only and for individuals in good health.

A slight tingling sensation may occur while using the Solawave Wand. There also may be a perception of flashing lights during the use of the wand, resulting from the stimulation of your optic nerve. If you notice this condition constantly and/or without the use of your Solawave Wand, consult your doctor.

Please review the user manual and online instructional videos at solawavetutorials.com before using your Solawave Wand. 

Caution should be exercised for patients with suspected or diagnosed heart problems.

Caution should be exercised for patients with suspected or diagnosed epilepsy.

Caution should be exercised if you have a tendency to hemorrhage following acute trauma, and/or when using the Solawave Wand over areas of the skin that lack normal sensation.

If you experience skin irritation or hypersensitivity due to the electrical stimulation or electrical conductive medium (e.g., the Renew Complex Activating Serum), you can likely reduce the irritation by using an alternate conductive medium.

The Solawave Radiant Renewal Skincare Wand should not be used while driving, operating machinery, or during any activity in which involuntary muscle contractions may put the user at undue risk of injury.

If you have suspected or diagnosed heart disease, you should follow precautions recommended by your physician.

Consult with your physician prior to using the device after a recent surgical procedure.

Adverse Reactions

If you experience a persistent headache and/or other painful sensations during or following the use of the Solawave Wand, you should stop using the device and consult with your physician.

Very Important

This device is intended for cosmetic use on the face and neck. Any harmful consequence resulting from misuse, or application to other body areas, connection to improper voltage sources, dirty conductive solution, or any other improper applications is neither the responsibility of Solawave nor its affiliates.

Solawave’s 4-in-1 Skincare Wand with Red Light Therapy should not be used in the following areas:

• Breast area
• Larynx/Throat
• Chest
• Groin area
• Eyelids
• Under brow bone

Solawave’s 4-in-1 Skincare Wand with Red Light Therapy should not be used by:

• People under the age of 18
• Pregnant Women
• People subject to seizures
• People with cancer/tumors
• People with a cardiac pacemaker
• People with implanted defibrillators/stimulators
• People with electronic implanted devices

If you have any medical concerns, medical illness, medical conditions such as epilepsy or seizures, or recent facial surgery please consult your doctor before using.

Electronic monitoring equipment (such as ECG monitor and ECG alarms) may not operate properly when the Solawave Wand is in use. The Solawave Wand should only be used over healthy, intact skin.

Stimulation should not be applied over, or in proximity to cancerous lesions, or applied over swollen, infected, or inflamed areas or skin eruptions (e.g., phlebitis, thrombophlebitis, broken capillaries, varicose veins, etc.)

Solawave’s 4-in-1 Skincare Wand with Red Light Therapy is not designed to activate when in contact with facial hair. We recommend shaving before use as hair can interfere with the conductivity of the wand. The facial area under a beard or mustache cannot be treated. 

Potential adverse reactions may include skin irritation or redness. For adult use only. Keep out of reach of children.

Precautions

Solawave’s 4-in-1 Skincare Wand with Red Light Therapy is designed for cosmetic use only and for individuals in good health.

Caution should be exercised for patients with suspected or diagnosed epilepsy.

If you experience skin irritation or hypersensitivity due to the electrical stimulation or electrical conductive medium (e.g., the Renew Complex Activating Serum), you can likely reduce the irritation by using an alternate topical medium.

Consult with your physician prior to using the device after a recent surgical procedure.

This device is intended for cosmetic use on the face and neck.

Solawave’s Bye Acne: 3-Minute Acne Treatment should not be used by: 

• Someone suffering from a sunburn. 
• Someone under medical care for diseases that involve photosensitivity.
• Someone receiving photosensitizing medications.
• Someone with active cancer or cancerous lesion.
• Someone who is pregnant, planning on becoming pregnant, or breastfeeding.
• Someone with severe acne.
• Someone with any skin condition, apart from mild-to-moderate acne.
• Someone with Fitzpatrick Skin Types V and VI.
• Someone with a known allergic reaction to plastics. The device contains plastics that come into contact with the skin during use. When in doubt of allergies first contact your healthcare provider before using the device.
• Someone who suffers from light-induced headaches.
• Someone with a medical history of seizures that are triggered by light. 
• Someone with a history of epilepsy.
• Someone with phlebitis, thrombophlebitis, and varicose veins.
• Someone under the age of 18.

Solawave’s Wrinkle & Acne Clearing Light Therapy Mask should not be used if:

• You are/on people under the age of 18. 
• You are pregnant, planning to conceive, or breastfeeding. 
• You suffer from any skin condition other than mild to moderate acne. 
• You have severe acne. 
• You fall within Fitzpatrick Skin Types V and VI. 
• You have areas with phlebitis, thrombophlebitis, and varicose veins. 
• You have active cancer or any cancerous lesion. 
• You suffer from light-induced headaches. 
• You suffer from any photosensitive disorder (light 12 FULL FACE LED MASK sensitization). 
• You have a medical history of seizures triggered by light. 
• You have a history of epilepsy. 
• You are taking any medication or drugs that can cause photosensitivity. If you are unsure about your medication, consult your healthcare provider. 

Note: For hygienic reasons, we do not recommend sharing your device with other people. 

Note: We highly suggest caution when taking any (skin related) damaging medications. If in doubt, consult your healthcare provider. 

Note: If you are under the care of a physician, consult your physician before using this device.

Thank you so much for your interest in partnering with Solawave. We’re revising our wholesale program so please stay tuned for updates. Reach out to our support team with questions.

Yes! We offer students a 20% discount. For instant access to this discount, click here to simply register and verify your student status with Student Beans. It's free!